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Return Policy 2019-01-29T14:06:28+00:00

RETURNS & EXCHANGES

Returns

We accept returns and exchanges.
You have 14 days after receiving your order to inform us of the return at info@henrietteosthansen.com
After we have received notice, the item must be received at our office with in 14 days in its original unused conditions, with its packaging. The original receipt must be included with every return.

Shipping and returns are free in Denmark

The cost of returning merchandise from out side of Denmark is your responsibility unless otherwise agreed. Please use a track able delivery method with insurance for your return. We are not responsible for items lost.
Refunds may be issued after receiving the returned product safely. If we are satisfied with the condition of the item, we will process your refund, (excluding the original delivery cost if delivered to outside EU).
Please return your product to:

Henriette Øst Hansen ApS,
Lyngbyvej 2,
2100 Copenhagen Ø,
Denmark.

If you need to exchange your item for an alternative, please send us a mail at info@henrietteosthansen.com
Please note you may return your product directly in our office. However, the refund will be made through our online platform and not at the cashier. You will be asked to leave your original receipt together with the returned item.

Exchanges

Exchanges are accepted within 14 days after receiving your order, if the item is in its original, unused condition, with its packaging. The original receipt must be included with every exchange.
The cost of exchanging merchandise is your responsibility unless otherwise agreed. Please use a track able delivery method with insurance for your return. We are not responsible for items lost.
Please return your product to:

Henriette Øst Hansen ApS,
Lyngbyvej 2,
2100 Østerbro,
Denmark.

Please note you may Exchange your product directly in our office, just write info@henrietteosthansen.com to make an appointment for the exchange.

Refunds

Refunds may be issued after receiving the returned product safely. If we are satisfied with the condition of the item, we will process your refund, excluding the original delivery cost.
In the rare situation that you didn’t received your money back two weeks after we processed your refund, please check with your bank as well as with your credit card company, as delays may occur. If the transaction cannot be retrieved, please contact us at info@henrietteosthansen.com

Gift cards are non-refundable.

Guarantee

Manufacturing defects are assessed on a case-by-case basis.
Henriette Øst Hansen guarantees all its products against any manufacturing defects, for up to two years after purchase. You are entitled to have the products repaired or replaced if they fail to be of acceptable quality. Expect the repair process to take a month, as all claims are shipped back to our producers in Italy.
We do not cover any damage caused by misuse, neglect, abrasion, and exposure to high temperatures, solvents, acids, water, or normal wear and tear.

Information accuracy

At Henriette Øst Hansen we aim to provide information on our site as accurately as possible, but human and technological errors may occur. We are not responsible for typographical mistakes, inaccuracies or omissions in pricing, availability, product descriptions or pictures. Please note that your display and settings of your electronic devise may affect the displayed colours of products. We cannot be held accountable for delivery times, delays and fluctuating exchange rates. We reserve the right to correct, change or update the site content without prior notice.